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1. Introduction
These Terms govern your use of the Kiwi Support Ltd. (βweβ, βusβ) website and customer service portal. By using this site you accept these Terms.
2. Services
This website provides customer support services for travel bookings, including help requests, complaint submission, refund inquiries, and booking management assistance. Submitting a request does not guarantee a specific outcome or resolution timeframe.
3. Case References
Each submitted request receives a unique case reference. You are responsible for keeping this reference to follow up on your case.
4. User Obligations
You agree to provide accurate information, not to submit false, abusive, or fraudulent requests, and not to misuse the website or interfere with its operation.
5. Intellectual Property
All content on this site (text, design, logos) is owned by or licensed to Kiwi Support Ltd. and may not be copied without permission.
6. Limitation of Liability
The site is provided βas isβ. To the fullest extent permitted by law, we are not liable for indirect or consequential damages arising from use of this website. Nothing in these Terms limits liability that cannot be limited by law.
7. Third-Party Services
We use third-party tools (contact form processing, live chat). Their terms apply to those features.
8. Governing Law
These Terms are governed by the laws of [Country/Jurisdiction]. Disputes shall be resolved in the courts of [City/Country].
9. Changes
We may update these Terms at any time; the current version is always on this page.
10. Contact
kiwicomplaints@outlook.com Β· +447480253049 Β· 100 Example Street, 110 00 Prague, Czech Republic