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Cancellations & Refunds

Everything you need to cancel a trip and get your money back.

Flight disruption guides

Refunds, connections and passenger rights — know what to ask for and who to contact.

How to get a refund for a cancelled flight

What to do when an airline cancels your flight: refund or rerouting choices, EU and UK rights, US refund timelines, and bookings made through Kiwi.com.

Read the refund guide

Missed connection compensation: when can you claim?

Check missed-connection rights: single reservations versus self-transfers, final-arrival delay, EU and UK compensation, evidence and the airline claim process.

Check missed-connection rights

How refunds work

  1. 01

    Submit a request

    Use the form below or Manage Booking.

  2. 02

    We contact the airline

    We handle the paperwork for you.

  3. 03

    Airline approval

    Usually within 7–14 days.

  4. 04

    Money returned

    To your original payment method.

Policy summary

  • Airline-cancelled flights qualify for a full refund or free rebooking.
  • Voluntary cancellations follow the fare rules of your ticket.
  • Service fees may be non-refundable unless the trip was cancelled by the provider.
  • Hotel and car rental refunds follow each property’s or supplier’s cancellation policy.

Request a refund