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1. Data We Collect
When you use our forms or chat we collect: name, email, phone number, booking/case reference, message content, and technical data (IP address, browser type, pages visited).
2. Why We Use It
To respond to your requests, manage complaints and cases, improve our services, prevent fraud and spam, and meet legal obligations. Legal bases: contract performance, legitimate interest, and consent where required.
3. Third-Party Processors
Form submissions are processed via Web3Forms; live chat via Tawk.to; analytics via Google Analytics. These providers process data on our behalf under their own privacy terms.
4. Retention
We keep request data for 24 months or as long as needed to handle your case and legal obligations.
5. Your Rights
Depending on your location (including GDPR/EEA and similar laws), you may request access, correction, deletion, restriction, or portability of your data, and withdraw consent at any time. Contact: privacy@example.com.
6. Security
We use industry-standard measures (encryption in transit, access controls) to protect your data.
7. International Transfers
Data may be processed in countries outside your own; we ensure appropriate safeguards.
8. Children
Our services are not directed at children under 16.
9. Changes & Contact
We may update this policy; the current version is always here. Contact: privacy@example.com ยท 100 Example Street, 110 00 Prague, Czech Republic