How do I change my flight date?
Open Manage Booking, enter your booking reference and email, then choose “Change flight”. We’ll show available alternatives and any fare difference before you confirm.
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Flight disruption guides
Refunds, connections and passenger rights — know what to ask for and who to contact.
How to get a refund for a cancelled flight
What to do when an airline cancels your flight: refund or rerouting choices, EU and UK rights, US refund timelines, and bookings made through Kiwi.com.
Read the refund guideMissed connection compensation: when can you claim?
Check missed-connection rights: single reservations versus self-transfers, final-arrival delay, EU and UK compensation, evidence and the airline claim process.
Check missed-connection rightsQuick answers
When will I get my refund?
Once the airline approves it, refunds usually reach your original payment method within 7–30 business days, depending on the carrier and your bank.
How much hand luggage can I bring?
Most airlines allow one personal item, and many include a cabin bag up to 8–10 kg. Your exact allowance is shown on your e-ticket.
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“My flight was cancelled at midnight and the chat team rebooked me in ten minutes. Incredible.”
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