Help Center
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Flight disruption guides
Refunds, connections and passenger rights — know what to ask for and who to contact.
How to get a refund for a cancelled flight
What to do when an airline cancels your flight: refund or rerouting choices, EU and UK rights, US refund timelines, and bookings made through Kiwi.com.
Read the refund guideMissed connection compensation: when can you claim?
Check missed-connection rights: single reservations versus self-transfers, final-arrival delay, EU and UK compensation, evidence and the airline claim process.
Check missed-connection rightsBookings & Changes
Open Manage Booking, enter your booking reference and email, then choose “Change flight”. We’ll show available alternatives and any fare difference before you confirm.
Minor spelling corrections are usually free. Full name changes depend on the airline’s rules — contact us and we’ll check the options for your ticket.
Check your spam folder first. Confirmations can take up to 2 hours. You can also find your itinerary in Manage Booking at any time.
Refunds
Once the airline approves it, refunds usually reach your original payment method within 7–30 business days, depending on the carrier and your bank.
It depends on the fare type you purchased. Your fare conditions are listed in Manage Booking. If the airline cancels, you’re normally entitled to a full refund.
Baggage
Most airlines allow one personal item, and many include a cabin bag up to 8–10 kg. Your exact allowance is shown on your e-ticket.
Add bags in Manage Booking under “Extras”. Adding bags online before departure is almost always cheaper than at the airport.
Report it at the airline’s baggage desk before leaving the airport and keep the reference (PIR). Then send it to us and we’ll help you follow up.
Check-in & Boarding
Online check-in usually opens 24–48 hours before departure, depending on the airline. We’ll email you when it opens.
After check-in, your boarding pass is emailed to you and available in Manage Booking. Save it to your phone or print it.
Payments
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay and selected local payment methods.
Installment options are available in selected countries at checkout, subject to approval by our payment partner.
Travel Documents & Visas
Visa requirements depend on your nationality, destination and transit points. Always check official government sources before you travel.
Many countries require at least 6 months of validity beyond your travel dates and blank pages for stamps.